IT Support Specialists: The All-in-One AI Plugin

Skills for it support specialists 17

• hardware and software configuration assistantGives step-by-step install and BIOS/UEFI setup instructions, like configuring boot order on a new Dell desktop.
• troubleshooting guide creatorTurns tickets into guides, flowcharts, and FAQs, like a one-page fix for Outlook not syncing.
• software installation support assistantHandles install steps, licensing, updates, and errors, like clearing a failed Office 365 activation.
• setup helpWalks a user through setup one step at a time, like adding a network printer on Windows 11.
• hardware support assistantDiagnoses hardware faults and upgrades, like a laptop that shuts down under load.
• technical support troubleshooting assistantRuns intake, error explanation, and escalation, like triaging a slow login across a whole floor.

Plus a start-here assistant, the prompt library and the app builder, and for members the daily brief.

Ready-made prompts 296

• Troubleshooting Guide Creation17 prompts, like Research Common IT Issues
• Incident Reporting22 prompts, like Incident Pattern Analysis
• Automating Routine Queries17 prompts, like Automate IT Support Workflows
• Hardware Recommendations19 prompts, like Research Hardware Trends
• Software Installation Guides16 prompts, like Create Step-by-Step Software Installation Guides
• Network Troubleshooting11 prompts, like Analyze Network Security Risks
• Security Best Practices14 prompts, like Build Incident Response Plan

Apps you can build with AI 7

• Source-linked support assistant and admin consoleReduce repeated customer questions and manual data tasks while keeping a human backup for uncertain cases. Demo included.
• Source-linked support chatbot builder and consoleBuild this to cut repeated support handling while every answer traces back to an approved source. Demo included.
• Agentic task automation and device control portalBuild this to automate device tasks and keep control of what runs on each machine. Demo included.
• Multi-channel customer support automation portalBuild this to handle email, chat, and portal requests in one place with human review. Demo included.
• Source-linked support chatbot operations consoleBuild this to keep chatbot answers tied to your own content and cut subscription sprawl. Demo included.
• Managed browser workflow automation workspaceBuild this to automate repetitive browser steps while every action stays reviewable. Demo included.
• Custom business app build and automation workspaceBuild this to run a custom internal tool and its workflows in one owned workspace. Demo included.

AI agents 12

In the download. An agent runs a whole recurring task for you, step by step, and asks you before anything important. Ask your AI: "Run the Support Incident Correlation Agent". Each one also has a guided set-up with sample data on its page.

• Support Incident Correlation AgentRelated tickets are grouped into the correct incident, quickly and with evidence.
• Support Knowledge Repair AgentHelp articles answer real customer questions correctly, verified against resolved tickets.
• Support Device Compatibility AgentTroubleshooting that fits the customer's actual hardware combination.
• Support Incident Follow-up AgentEvery affected customer is verified fixed before their ticket is closed.
• Outage Surge Communication AgentGive agents and customers one accurate message during an outage and keep it up to date.
• Ticket Triage and Routing AgentEach ticket reaches the right team with the right priority on the first try
• Account Lockout and Password Reset Verification AgentResets done only for the right person, with a consistent check every time
• Escalation Handoff Package AgentA complete handoff so the receiving team can start work without asking for more
• Software Install Request Review AgentA fast, checked answer to a software request with a ready deployment or an alternative
• Major Incident Status Update AgentAccurate, timely updates throughout an incident, and a clean timeline afterward
• SLA Breach Early Warning AgentFewer SLA breaches through early reassignments and honest customer updates
• Offboarding Equipment and Access Recovery AgentAll equipment returned, licenses reclaimed and access removed on time for each leaver

Connections (MCP servers) 12

A guide in the download. A connection lets your AI work in an app you already use. You add only the ones you use: ask your AI "Which apps can you connect to?" and follow the steps on each connection's page.

• Entra ID MCP serverLets your AI look up Microsoft Entra ID users, groups, devices, sign-ins and MFA status for you.
• Freshdesk MCP serverLets your AI look up Freshdesk tickets, read conversations and pull text out of attachments for you.
• InvGate Service Desk MCP serverLets your AI look up InvGate tickets, users, knowledge base articles and assets, and optionally update them.
• Zendesk MCP serverLets your AI read, search, and update Zendesk tickets, comments, views, and macros for you.
• IT Glue MCP serverLets your AI search, read, and update your IT Glue documentation for you.
• VMware Monitor MCP serverAsk your AI to check your VMware hosts, VMs, and alerts without changing anything.
• Identity AIops MCP serverLets your AI check who can log in, why logins fail, and safely fix Keycloak or authentik settings.
• VirusTotal MCP serverLets your AI check links, files, IP addresses and domains for signs of malware or scams.
• VMware ESXi MCP serverLet your AI list, create, clone, start, stop, and delete VMware virtual machines, and check their performance.
• openITCOCKPIT MCP serverAsk your AI what is broken in your monitoring, why, and who is already handling it. Official.
• Redfish BMC MCP serverLets your AI check and manage server hardware (power, fans, firmware, BIOS) through Redfish BMCs, safely. Official.
• PBX MCP server (Asterisk and FreeSWITCH)Ask your AI about your phone system: extensions, live calls, trunks, and dialplans, straight from the switch.

Your Grok Bot team 12

• Network Troubleshooting AssistantDiagnose and resolve network issues with structured troubleshooting guidance and documentation support.
• Customer SupportResolves support tickets and creates help documentation from confirmed facts only.
• Helpdesk AutomationBrowse helpdesk tickets, views, canned responses, and custom fields via Rube MCP.
• Support TriageReads the support queue, groups the duplicates, and surfaces the one bug behind twelve tickets.
• Zendesk AutomationAutomate Zendesk ticket, user, and organization workflows with Rube MCP.
• OS Scripting TroubleshooterDiagnose and fix OS and shell scripting issues across Linux, macOS, and Windows.
• Error ResolverDiagnose and resolve errors using first-principle analysis and replay recorded solutions.
• Setup HelpGuide users through multi-step setup one action at a time.
• Knowledge Base BuilderBuilds and maintains your knowledge base and FAQ content from customer data.
• Documentation ExpertCreates, improves, and maintains project documentation from code and specs.
• Scanning ToolsGuide users through security scanning with Nmap, Nessus, Burp Suite, Aircrack-ng, and Prowler.
• VLAN Configuration AssistantDesign, configure, troubleshoot, and document VLANs across your network.