The All-in-One AI Plugin for Customer Experience Managers

Skills for customer experience managers 17

• customer experience improvementFinds pain points across feedback and journeys, then recommends fixes. Example: shows checkout confusion drives 30 percent of repeat contacts.
• marketing journey insight studioBuilds journey maps, personas and emotion maps from your data. Example: a persona for first-time buyers who abandon at setup.
• feedback compass for managersTurns raw reviews, surveys and tickets into sentiment, topics and trends. Example: tags 500 reviews and ranks the top five complaints.
• agency customer journey mapCreates an end-to-end map with stages, touchpoints, emotions, pain points and opportunities. Example: a six-stage map for a subscription renewal flow.
• journey map content builderWrites stage-specific content and communication strategies from journey data. Example: onboarding emails for the stage where new users stall.
• customer feedback intelligence analystPrioritizes feedback by urgency and drafts responses. Example: flags billing confusion as urgent and writes a reply template.

Plus a start-here assistant, the prompt library and the app builder, and for members the daily brief.

Ready-made prompts 26

• Map Customer Journeys3 prompts, like Draft a Customer Journey Map Outline
• Analyze Customer Feedback5 prompts, like Analyze Open-Ended Survey Responses
• Identify Pain Points3 prompts, like Cluster Complaints into Pain Points
• Plan Improvements3 prompts, like Draft Customer Experience Improvement Plan
• Communicate with Customers and Teams3 prompts, like Customer Complaint Response Writer
• Track Experience Metrics3 prompts, like Define CX Metrics and Targets
• Design Loyalty Programs3 prompts, like Brainstorm Loyalty Program Benefits

Apps you can build with AI 4

• Customer feedback insight and prioritization workspaceBuild this to turn scattered reviews, tickets and surveys into one prioritized insight list your product team will act on. Demo included.
• Customer feedback evidence and reporting workspaceBuild this to cut the time spent turning collected feedback into reviewed findings with every claim linked to its source. Demo included.
• Source-linked conversational support and feedback consoleBuild this to shorten handling time and keep context, with every support answer traceable to a source document. Demo included.
• Customer feedback intelligenceBuild this to organize evidence by problem and customer segment, so you can see which issue affects which group. Demo included.

AI agents 12

In the download. An agent runs a whole recurring task for you, step by step, and asks you before anything important. Ask your AI: "Run the Support Conversation Promise Agent". Each one also has a guided set-up with sample data on its page.

• Support Conversation Promise AgentEvery promise made to a customer is tracked until there is proof it was kept.
• Hospitality Review Recovery Coordination AgentEvery recurring complaint leads to a verified operational fix.
• Outage Surge Communication AgentGive agents and customers one accurate message during an outage and keep it up to date.
• Feature Request Closure AgentMake sure every customer who asked for something hears back when it ships or is declined.
• Customer Health Survey Follow-up AgentMake sure every low survey score gets a personal reply and a check that the issue was solved.
• Feedback Loop Closure AgentClose the loop with members on every piece of feedback they raise.
• Customer Complaint Root Cause Rollup AgentTrace complaint themes to the operational causes and assign an owner to each one.
• Guest Complaint Root Cause and Recovery AgentReduce repeat complaints by fixing the process behind them and proving it worked.
• Customer Journey Friction AgentFind the biggest friction points in key journeys and confirm fixes with tests
• Patient Complaint Case AgentEvery complaint answered fully and on time, with themes tracked
• Guest Complaint Recovery AgentEvery complaint answered within a day and repeat issues fixed
• Return Reason Analysis AgentLower return rates through fixes to the root causes

Connections (MCP servers) 12

A guide in the download. A connection lets your AI work in an app you already use. You add only the ones you use: ask your AI "Which apps can you connect to?" and follow the steps on each connection's page.

• Perspective AI MCP serverLet your AI build and manage Perspective AI conversation agents, then read and act on what people said. Official. No install needed.
• Google Workspace MCP serverLets your AI read and write your Gmail, Calendar, Drive, Docs, Sheets and more, all from one chat.
• Twitter MCP server (Twikit)Lets your AI search Twitter and read your home timeline, then sum it up for you.
• Google Sheets MCP serverLets your AI read, write, and format your Google Sheets for you, right from the chat.
• Outlook Assistant MCP serverLets your AI read, search, send, and organise your Outlook email, calendar, and contacts from the chat.
• Fluxmail MCP serverLet your AI read, search, draft, send and organize email across your mailboxes. Official.
• Ragie MCP serverLet your AI search your Ragie knowledge base and pull back the right passages when you ask a question.
• MCP Emails serverLet your AI read, search, send and organize email in your own mailbox. No install needed.
• Quackback MCP serverLets your AI search, sort, and update customer feedback in Quackback for you.
• Mail MCP serverLets your AI read, search, send, reply to and forward email across several accounts for you.
• KeyNeg MCP serverLets your AI read text and tell you how negative it is, plus pull out the main complaints.
• Apple Mail MCP serverLets your AI search, read, sort and send your Apple Mail for you, right on your Mac.

Your Grok Bot team 12

• Customer Journey Mapping AssistantMaps customer journeys, finds pain points, and suggests improvements from your data.
• Customer Feedback Insight AssistantTurns customer feedback into actionable insights and responses for customer success managers.
• Churn Prediction and Retention AssistantPredict churn, segment at-risk customers, and generate retention actions from your customer data.
• Customer ResearchUncover what customers actually think, feel, and struggle with through analysis of transcripts, surveys, reviews, and online communities.
• Sentiment Insight CompilerAnalyzes customer feedback, social media, and reviews to reveal sentiment, churn risks, and growth opportunities.
• Customer Success ManagerAssesses customer health, prevents churn, and finds upsell opportunities using confirmed data.
• Churn Autopsy AnalystAnalyze client churn to find root causes and build a retention playbook.
• Customer Psychographic ProfilerBuild deep psychographic profiles of target customers based on identity, needs, and fears.
• Emotional Arc DesignerMap a customer's emotional journey from entry to action across content or flows.
• Customer Issue Resolution AssistantGuides customer success managers through issue triage, resolution, and proactive monitoring.
• Customer Success Response ManagerHandles customer conversations, support, and retention for Customer Success Managers.
• Customer Training Content DeveloperTraining content development assistant for Customer Success Managers, from research to delivery.